Dr. Ted Bibbes

Dedicated and Innovative Executive with experience in process improvement, project management, and customer service

ADVISOR BIOGRAPHY

Dr. Theodore Bibbes is an accomplished Senior Executive and Consultant with more than 20 years of success across the financial services, manufacturing, government, and management consulting industries. Leveraging extensive experience in transformational change, he is a valuable advisor for an organization reevaluating operational approaches. His broad areas of expertise include Six Sigma methodology, data analysis, change management, and process improvement.

Throughout his executive career, Theodore has held leadership positions with TNB BPM Consulting, LLC, JPMorgan Chase, and GA Governor's Office of Customer Service.

2016 - Present

President, TNB BPM Consulting, LLC

TNB BPM Consulting, LLC

  • Eliminated claim form requirement and reduced required customer process steps by 67%.
  • Improved customer registration and application process by reducing required process steps 31%.
  • Improved IT procurement process by reducing required steps 19%, and reduced hand-offs 47%.

2015 - Present

HSA Co-President and cafeteria volunteer, Holy Redeemer Catholic Elementary School

Holy Redeemer Catholic Elementary School

2013 - 2015

VP - Project Manager III, JPMorgan Chase

JPMorgan Chase

  • OCC exam preparation
  • Mortgage litigation workflow process development.
  • Led process redesign to meet regulatory requirements for cash reserves of end of day investment holding.

2007 - 2011

Program Director - Process Improvement, GA Governor's Office of Customer Service

GA Governor's Office of Customer Service

  • GA Department of Community Health Medicaid Assistance Plan Unit, Peachcare For Kidstm and CMS Exemption Process30% reduction in RSM denial rate due to nonresponse; 59% decrease in Medicaid/PCK eligibility decision; 52% reduction in time for applicants to make CMO Choice; 35% reduction in time from
  • GA Department of Human Resources Office of Child Support Services: Reduced processing time from 71 days to Same Day Service; Reduced Customer Wait time by 98.6%; developed standard operating procedures; increased employee morale.
  • GA Department of Revenue Motor Vehicles Division County Title Processing & Commercial Vehicles: Reduced processing time from 30 days to 5 days; reduced mail delivery time and rework; improved physical work flow.
  • PMP Issuing authorityProject Management Institute Issued date and, if applicable, expiration date of the certification or licenseIssued Feb 2007Expires Feb 2020

I’m Available To Advise On The Following Subjects

Leadership

Six Sigma

Operations Management

Business Process Improvement

Company or executive-specific business strategy

Business advice related to my role at my company

Feedback on my company’s product/service

Input and advice on a key project