What’s the most impactful decision you’ve been involved in as an executive?

Jay Breeden

Chief Operating officer/CD2 Learning - AdvisoryCloudTM

The most impactful decisions I've been involved in from an operations perspective are those that affect the entire company. Recently we made a decision to replatform all of our support and communications capabilities which meant every single person had to learn new software and processes. In the end, we are able to provide a significantly higher level of service to our customers at a greatly reduced cost. Though there were a few internal speedbumps, the phased rollout plan I designed and executed made the transition nearly seamless to the outside world.